| JANE SMITH |
| 123 Main Street |
| Washington DC, 12312 |
| (123) 123-1231 |
| Jane.Smith@home.net |
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| OBJECTIVE |
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| To obtain a Senior Customer Service position utilizing over 10 years of experience in customer service and support |
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| PROFILE |
- More than 10 years’ successful experience in Customer Service & Support with recognized strength in account maintenance, problem solving & trouble shooting, sales, and staff support
- Experience in training, motivating, and supervising customer service employees
- Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain accurate inventories
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| SUMMARY OF ACHIEVEMENTS |
- Increased customer retention by 19% from 72% to 91%
- Reactivated 9 key accounts ($235K/year), utilizing mediation skills
- Created customer satisfaction survey and questionnaire; drastically reduced potential problems
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| EMPLOYMENT: |
| Customer Service Representative, Cellular One, Richmond, VA 1990-Present |
| Work with 28 sales professionals covering 2 states (Rhode Island and Connecticut), responsible for over 3,800 individual and corporate accounts |
- Support sales representatives in opening new accounts and upgrading existing service
- Quickly and effectively solve customer challenges
- Maintain quality control / satisfaction records, constantly seeking new ways to improve customer service
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| Client Support, Daniel Southerland, Public Speaker, Newport, RI 1985-1990 |
| Worked with nationally acclaimed trainer and public speaker in booking programs. Work entailed heavy cold canvassing, working with speakers bureaus, and following up on referrals |
- Instrumental in igniting revenues from $58K in 1985 to $686K in 1990
- Received Red Ribbon Award from National Speakers Bureau for fine work
- Helped position Southerland to land VP position with Pilzer Seminar Group
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| EDUCATION: |
| University of Mary Washington, College of Graduate and Professional Studies, Fredericksburg, VA |
| Bachelor of Professional Studies in Leadership and Management, 2000 |
| Southern New England Junior College, Providence, RI |
| Associate of Arts: Communications & Public Relations, 1985 |
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| REFERENCES: |
| Furnished upon request. |
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