John Smith
2020 West Main Street, Hendersonville – Tennessee 37909
Home: (615)555-4545 – E-mail: johnsmith@home.com
COMPUTER OPERATIONS AND SYSTEMS PROFESSIONAL
IBM PCs – Compatibles – Microsoft Office
Linux – Windows 9x/NT/2000/XP
DSU/CSU – Routers – Hubs
QUALIFICATIONS SUMMARY
- Solid computer operations background involving installation, maintenance, and troubleshooting of PC hardware, operating systems, LAN and WAN equipment, and numerous software applications.
- Experienced as a technical trainer/instructor with strong knowledge in hardware repair and technical training.
- Ability to translate technical information and make it more easily understood by nontechnical audiences.
- Learn new systems and software readily. Strong desire to expand computer knowledge and apply it to improving business performance.
PROFESSIONAL EXPERIENCE
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Field Engineer/Inside Sales Support
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1999-Present
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DIGITAL COMMUNICATIONS, INC.
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Hendersonville, Tennessee
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- Configuration, installation, and troubleshooting related to connecting 120 LANs to WAN equipment in Birmingham for AmSouth Bank.
- Work with inside sales staff to determine customer needs and provide sales support.
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Senior Field Engineer
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1997-1999
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TECH SYSTEMS
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Marietta, Georgia
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- Tested and repaired Packard Bell hardware for both personal users and small-to medium-sized businesses.
- Installed, operated, and troubleshot hardware and software, providing on-site support.
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Personal Systems Help Center/Technical Support Group
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1994-1997
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IBM
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Marietta, Georgia
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- Provided information and technical support via telephone for users with software problems.
- Accurately and successfully identified customer problems and offered solutions.
- Served as an effective Team Leader and liaison between Technical Support Group and management.
EDUCATION
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Bachelor of Science, Economics
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1994, Florida State University, Tallahassee
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